SB
Sarel B
1 reviews | Active since Mar 2010
12 Nov 2015, 10:11
FANTASTIC ADMIN EFFICIENCY
My bank details for monthly premiums needed to change. I logged a call through Discovery's Web Portal. <br> Within an hour, an Afrikaans speaking person (my language), phoned me from Eastern Cape (PE?), confirmed my details and request, and effected the change. Unfortunately I can't remember the name of the person who assisted me, but he was so friendly, professional and efficient. I would like to thank and compliment him for such great service. <br> I am totally blown away by such spot on, personalised, efficient service. Well done Discovery, and my Hero in the Eastern Cape.<br> Sarel.
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Replies (1)Discovery Health's replyOfficial
17 Nov 2015, 14:21Hello bushy777,
Thank you for the wonderful compliment. We've managed to trace your interaction with Wemar who was delighted to received your feedback.
We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding. Please do not hesitate to contact us should you require any assistance.
Regards
Annelize
Thank you for the wonderful compliment. We've managed to trace your interaction with Wemar who was delighted to received your feedback.
We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding. Please do not hesitate to contact us should you require any assistance.
Regards
Annelize
Discovery Health's reply17 Nov 2015, 14:21
Official
Hello bushy777,
Thank you for the wonderful compliment. We've managed to trace your interaction with Wemar who was delighted to received your feedback.
We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding. Please do not hesitate to contact us should you require any assistance.
Regards
Annelize
Thank you for the wonderful compliment. We've managed to trace your interaction with Wemar who was delighted to received your feedback.
We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding. Please do not hesitate to contact us should you require any assistance.
Regards
Annelize
