FALSELY ADVISED AND UNAUTHORISED DEBIT OF ACCOUNT

<p>I have no words to describe the frustration and unnecessary pressure your process/agents have caused me.</p> <p> </p> <p><br />In a nutshell we requested for the cash method two months ago and were advised that your cannot assist me as your procedure is for all individual members you debit therefore the only option was for me to go to the bank and put a stop order. I then decided not to fight so I went to the bank to put a stop order only to find that after a few weeks you people changed the reference number and still debited my account yet I paid EFT at the end of the month which just goes to show that you have falsely advised me.</p> <p> </p> <p><br />When I went to the bank I was told that they cannot do anything from their point as Discovery is the one who is debiting my account and changing the references.</p> <p> </p> <p><br />I then complained and only then did someone call me after speaking to my wife and said that Discovery will make an exception to ensure that I am not debited. GO PULL THAT CALL where I told your senior agent to called that I get paid on the 31st of every month therefore will make payment accordingly. He agreed and we gave discovery another chance to redeem themselves from the wrongs they did.</p> <p> </p> <p><br />We are now sending back and forth emails whilst I am recovering from a hospital admission!</p> <p> </p> <p><br />Kindly contact my wife as she will make decisions for this policy and I request a letter be drafted to transunion for the x2 months now that you have debited my account after asking me to put a stop order which I did and after accepting that you will remove the debit order instruction. The letter is to rectify the error you have made by giving me a bad credit reflection due to returned debit orders.</p> <p> </p> <p><br />Just yesterday I transferred all the funds I had left to my wifes account as I was skeptical about Discovery actually doing this again and looks like I was not wrong.</p> <p> </p> <p><br />Thanks</p>