False representation

Last week some time i got called from a lady (i forgot her name) she had clearly mentioned and said it so proudly that she is calling from Mujeeb Bray's office. Now Mujeeb is the Head Of Service for Discovery and if the lady who called me works in his office i must say the service i received i horrific and appalling. She called me in regards to me rating the service which for me was a zero. She could not help me or explain waiting periods etc so she was going to transfer me to someone who would be able to and ibwas holding for 5 minutes and i dropped the phone to date there has been no follow up call or email from her...i must say the service received was **********. Last week Friday i called the call centre for info and yet again the lady who answered the call and yet again i was not assisted. I PLACE ON RECORD THAT TO DATE MY ISSUE HAS NOT BEEN RESOLVED. I AM PAYING R1800 A MONTH AND I FEEL THAT I AS A PAYING CUSTOMER WAS NOT TREATED FAIRLY. PLEASE SPEAK TO YOUR COMPLIANCE OFFICER ABOUT THE FSB NEW ACT CALLED TCF IF YOU DONY KNOW ABOUT IT... CAN SOMEONE COMPETENT AND WILLING TO HELP ME PLS CALL ME AND HELP ME