False promises

Item: Discovery Health
Rating: 1
Author: Anne O

And yet again you Discovery are sending me into the woods !!! WHY is my GP visit for a pap smear and Thyroid testing not covered ????? For years on end I have seen a endocrinologist, expensive !! R 1000 for 20 mins. For years YOU have been telling me that my rather complex Thyroid situation could "easily" be monitored by a GP. NOW that I am almost broke (hence I moved to a lower plan only last June 1st) you now tell me that you are not covering my pap smear and Thyroid testing ???

You can call my spouse on ********** with an explanation, as I am more than sick and tired of you people

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

04 Jun 2019, 12:10

Dear anna001

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health's reply04 Jun 2019, 12:10

Official

Dear anna001

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Anne O's updateReviewer Update

04 Jun 2019, 12:25

thank you ..... You can contact me either through my email address *** or my spouses cell phone ***

Anne O's update04 Jun 2019, 12:25

Reviewer Update

thank you ..... You can contact me either through my email address *** or my spouses cell phone ***

Discovery Health's replyOfficial

06 Jun 2019, 12:43

Dear anna001

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply06 Jun 2019, 12:43

Official

Dear anna001

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team