SM
Stephina M

1 reviews | Active since Mar 2018

27 Mar 2018, 15:15

False information on the product

Good day,

I am a member with an depended that is 21 years old but still a student @ UWC since 2017. I have asked about his age with your consultant and was advised to submit the student number and letter of his acceptance. All was well for the year 2017. Now in March 2018 I am been debited twice the amount that I have been paying for him. The worst part is that I have not been advised of this fee change and if I still want to cover him. Again when I enquire with the service center, I am not getting any valid respond. If I may remember correctly, the consultant that was advising me, told me that I will need to communicate with you (discovery) should he still want to continue to study after 25 years old since he want to continue his study’s (He studies Medicine).

Stephina Molefe available from 08:00 till 14:00 ********** 049

0
Replies (2)
Discovery Health
Discovery Health's reply27 Mar 2018, 15:29
Official

Dear Stephinah63

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply29 Mar 2018, 09:44
Official

Dear Stephinah63

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team