False information and non adherence

I have joined discovery earlier this year and I was told on the 28 Jan 2015 my medical has been approval and my package is on the way. On the 18 Feb I made a follow up call and spoke to Rakesh Raju who advised that my package has been sent to me yet it will take 4-6 weeks as it's coming via post and I told him to cancel it as no one asked me how would I like to receive my package as I want it o be delivered at my work place - he said he will send a request and my package will be couriered to my work place within 7 working days till today I haven't received anything...Surprisingly MUJEEB BRAN sent me an email requesting my rating for exceptional service!!! I just find it so hard to understand how you work , I'm a new member and already I'm getting bad service and it brings to my attention that even if I may be in need of your assistant in future I'm not going to get it. if you cannot deliver a good service then I urge you cancel that ****en medical aid I will go somewhere else. I'm definitely sure that BONITAS will appreciate my return as I've never struggled with them. I NEED MY REQUEST RESOLVED TODAY OR CANCEL THAT ****