False information

I took keycare for my child after the consultant said if o take it in march there wont be any waiting period as 3 monthd would have not passed .fine, now my daughter went to do her glasses but now shes been told about waiting period.im not retarded. I know how this works so can someone get back to me cause im npt happy and this is not acceptable otherwise i could've taken a different medical aid.im the 1 paying so i better be the 1 getting a call.my number is ***