TN
Thabile N

1 reviews | Active since Oct 2013

09 Mar 2016, 08:30

False information

In Nov 2015 we were advised that we would have the choice to be on Discovery Health so the consultants came to the office to present.<br> <br> A guy by name of Eugene gave me all sorts of wrong information claiming that since I am on Discovery Insure (car insurance) I would save 25% on my premium.<br> <br> It sounded great and everyone wants to save few rands right? There and there I filled in the forms and were sent to the HR Practitioner.<br> <br> 2. He said there is no need to have prescription and that I just go over the counter and get meds.<br> <br> 3. I told him I'm on skin treatment and he assured me that I will be able to get the lotion and soaps including the pills that I take but at the chemist I didn't get them all.<br> 4. He said I would never pay any levies, and I have been paying levy from day 1.<br> <br> 5. When I call him to inquire he doesn't bother to respond and I asked him to transfer me to someone who would assist me but he never return my calls or any of my messages. <br> 6. He fed me with lies about the Vitality card too and I called him wanting to cancel but he always avoids me. I'm stuck with the Disc Health for this year but want to cancel the vitality and a new consultant

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Replies (1)
Discovery Health
Discovery Health's reply11 Mar 2016, 15:33
Official
Hello Lulz88,

Thank you for your recent comment.

I have tried contacting you to address your concerns but you were unable to take my calls. I have sent you an email directly.

Please contact me should you require further assistance.

Kind regards
Sirgree