False Info. and Poor Service

So my wife decides to join Discovery Medical Aid thinking they are number one in the Industry yet to find out they have false information on their website and also provide false information to clients. When joining the Discovery KeyCare Plus Option we decided not to get additional Gap Cover as there were Providers listed as fully covered only to find out now that they are not fully covered and there are no providers that you can go to that are fully covered. In my view why have network based options if you don't have any providers on your network that's just exploiting members. Anyway I call the Call Centre and speak to Laurell (excuse the spelling if incorrect) the Client Relations MANAGER for the KeyCare division who advised they are having problems with specifically getting Gynaecologists on their Network (information that is not giving to clients before they sign up with Discovery KeyCare options). She made it sound as if they will make a plan to assist us but when my wife called the next day the agent who assisted my wife said there was no record of my interaction with the Manager. The agent then got Laurell to call me and she called advising that she is busy with our query and that I should give her an hour or two and she will get back to me, that was on 14/03/2019 and today is the 18/03/2019 with no feedback from her not even a courtesy call to say she is busy with my query. We are now forced to go to non Network provider and pay upfront and then claim back which will most likely be less than half of what we will have to pay or we my wife will have to change her option and pay double or even triple the premiums she is paying. My wife is just ending her first trimester and we need to see a Gynae. I have already made contact with CMS to see if they can assist with this matter and will also take it up with the Ombudsman for Discovery.

Discovery not only gives false information they also give poor service at a Management Level.