False Claim on my account not my problem

There was a false claim on my savings plan by a Dr Louw Johannes A and Partner for R366.00. We did not go to this doctor in over a year. I personally made the effort to phone both Discovery Health and Dr Louw. I spoke to Ihsaan and while he was gathering up info and vocabulary to try and explain to me what's going on and what should happen, I asked him to please phone me back. I gave him my number. The only response he could offer me was a mail with a form.<br> <br> UNNEXCEPTABLE!! The false claim is no mistake of mine. I did my part by wasting 10minutes on my phone which I have to pay for. I also did my part by phoning Dr Louw. I EXPECT DISCOVERY TO FIX IT. I PAY ENOUGH MONEY EVERY MONTH TO AT LEAST GET SOME SERVICE AND A LITTLE BIT MORE ATTENTION!!!!<br> <br> With time come experience. After logging this complaint I can guarantee a phone call from Discovery. Why resort to a battle before we as consumers get any sort of service??