False adverti*****t

On the 24th April I received an sms from Discovery to say that I qualify for a free Discovery Vitality trial for 3 month and someone will call me. Then followed a call from a lady by the name of Lebogang somewhere mid-May and she did what she does best by convincing me to activate the free trial which payment will only be deducted after three 3 months should I continue with Vitality. I did not want, but she insisted that I take it since i was discovery client and assusred me that its free. The next week i noticed that R399 was taken from my salary plus the chunk of money that I am already paying on my medical aid. I called and was transferred from One consultant to the other. eventually i spoke with Nomthi who is the manager in the Back-office, very rude I must say. She promised that the money will be paid in three day and Vitality is cancelled, to date I havent received my refund and when I call she does not even take my calls. I am honeslty disappointed on how discovery does things, what you doing to your customer is totally unaccepted. We can barely afford anything and with the little money that we have you then come up with a strategy of robbing your customers. I want my money now, I did not agree to anything. Your people also need to learn proper customer service, have empathy, to hear a manager speaking in that tone is honestly disappointing.