False advertising, pathetic problem solving

It's been over a week now of my issue of not being able to sign up for vitality active on the banking app. Despite upgrading my account. So I have now been debited more for the account fee and am still not able to get vitality active. This has been an issue for a month now where my issue has been escalated 3 times and I've heard no feedback. However you guys are quick to respond to my previous complaint saying that you have contacted me etc which makes it look like you are doing a good job but your service is still terrible. False advertising. Do not advertise a product/ service and make me upgrade things so I can qualify, just for me to still not be able to access it. I'm awaiting another call to probably open another case and still not have any resolution. Pathetic