False Advertising & No Accountability on Discovery Health App

I’m furious with Discovery Health. Their app clearly says my membership covers conservative back & neck MRI scans. But when I tried to claim, they told me: “Nope, you’re not covered—despite what the app says.” That’s not a glitch—it’s false, misleading advertising, and under South Africa’s Consumer Protection Act (CPA)—specifically Section 41, which bans any false, misleading, or deceptive representations about a material fact—it’s *******  .

When I escalated: • First attempt: ignored. • Second attempt: hung up on. • Third attempt: told “not our problem,” and then they immediately cancelled my membership when I said I couldn’t trust what’s covered.

I have recordings, screenshots, and screen recordings proving this—the app misled me, and Discovery refuses to own up or correct it. That lack of transparency is a direct breach of the CPA’s requirement that suppliers must correct any consumer misapprehension  .

This isn’t just terrible service—it’s dishonest and ********. I’m going public with this on social media (200k+ followers), and considering escalation to the Council for Medical Schemes and relevant consumer bodies.

Bottom line: Don’t trust Discovery’s app, don’t trust their promises, and don’t expect them to take accountability—unless you force it.