VR
Viljoen R

1 reviews | Active since Feb 2019

24 Apr 2019, 20:46

**** day-to-day benefits

As part of my day-to-day BENEFITS I receive two free Vitality Health Assessments and Vitality Fitness Assessments per year. I did my Vitality Health Assessment and the costs were covered.

A few weeks later I did my Vitality Fitness Assessments and Discovery refuse to refund me. I mean why cover the costs of a Vitality Health Assessments and not a Vitality Fitness Assessment if both benefits are similar? This is very misleading and causes members to make the wrong choices.

Why show this as a day-to-day BENEFIT if I won't benefit at all?? This is all lies and false!! Very disgusted with your service and integrity towards benefits.

0
Replies (2)
Discovery Health
Discovery Health's reply25 Apr 2019, 07:53
Official
 
Dear bobbyr 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards
 Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply30 Apr 2019, 16:30
Official
 Dear bobbyr 

We have sent you feedback via email. Please check your inbox. 

Regards
Discovery Health Servicing Team