GS
Garth Spencer-Smith
1 reviews | Active since May 2011
17 Apr 2015, 08:36
failure to respond to emails
A particular account of my wife was rejected for payment, and i sent 2 emails requesting the reasons for rejection. I have yet to receive a response, nearly 2 weeks after sending the second email.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
20 Apr 2015, 08:41Hello garfss,
Thank you for your comment.
I confirmed that our Oncology Team is in contact with you and addressing your query. They will be in contact until your query is resolved. They are awaiting further information from the treating provider in order to have the claim processed from the correct benefit.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
I confirmed that our Oncology Team is in contact with you and addressing your query. They will be in contact until your query is resolved. They are awaiting further information from the treating provider in order to have the claim processed from the correct benefit.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir
Discovery Health's reply20 Apr 2015, 08:41
Official
Hello garfss,
Thank you for your comment.
I confirmed that our Oncology Team is in contact with you and addressing your query. They will be in contact until your query is resolved. They are awaiting further information from the treating provider in order to have the claim processed from the correct benefit.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
I confirmed that our Oncology Team is in contact with you and addressing your query. They will be in contact until your query is resolved. They are awaiting further information from the treating provider in order to have the claim processed from the correct benefit.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir