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Lelanie Roberts-Baxter
1 reviews | Active since Jun 2021
22 Nov 2021, 22:43
FAILURE TO RESOLVE UNAUTHORISED DEBIT ORDER DISPUTES SINCE 2019
THIS WILL NOW BE MADE PUBLIC ON SOCIAL MEDIA. OTHER PEOPLE SHOULD BE AWARE OF THE POOR SERVICE BOTH THESE COMPANIES PROVIDE. As my bank you should not hesitate to correct an unauthorised debit order that I disputed with you very very long ago. What makes your unwillingness to correct this issue even worse is the fact that I have supp**** you with proof that debit orders were cancelled and yet the funds still went off my bank.
So if it was disputed with FNB & cancelled with Discovery like it should be done...WHY ON EARTH CAN YOU NOT RESOLVE YOUR MESS?
BETWEEN FNB AND DISCOVERY HEALTH I WANT THIS HANDLED AND REFUNDED TO ME BY CLOSE OF BUSINESS 23/11/2021. IF BOTH DISCOVERY HEALTH AND FNB FAILS TO COMPLY WITH THIS 3 YEAR OLD DISPUTE THAT NEITHER BOTHERED TO RESOLVE I WILL UNFORTUNATELY HAVE TO TAKE LEGAL ACTION AGAINST BOTH DISCOVERY HEALTH AND FIRST NATIONAL BANK. I FOLLOWED ALL THE NECESSARY STEPS TO CANCEL MY POLICY AND DEBIT ORDER BUT DUE TO POOR WORK QUALITY AND ETHICS BOTH DISCOVERY HEALTH AND FNB FAILED TO DO WHAT WAS REQUIRED.
THE ACCOUNT FOR THE LEGAL COSTS WILL BE THE LIABILITY OF BOTH FNB AND DISCOVERY.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Health's replyOfficial
23 Nov 2021, 07:04Dear Lelanie R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply23 Nov 2021, 07:04
Official
Dear Lelanie R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
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Lelanie Roberts-Baxter's updateReviewer Update
24 Nov 2021, 01:49You have been investigating this since end of 2019. I have supp**** proof of the debit orders and the cancellation letters that I sent to Discovery and your consultants sent the same cancellations to me. Not much to investigate now is there?
LR
Lelanie Roberts-Baxter's update24 Nov 2021, 01:49
Reviewer Update
You have been investigating this since end of 2019. I have supp**** proof of the debit orders and the cancellation letters that I sent to Discovery and your consultants sent the same cancellations to me. Not much to investigate now is there?
Discovery Health's replyOfficial
26 Nov 2021, 12:08Dear Lelanie R
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply26 Nov 2021, 12:08
Official
Dear Lelanie R
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
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Lelanie Roberts-Baxter's updateReviewer Update
26 Nov 2021, 13:00You have not rep**** and clarified when my discovery vitality premiums from 2019 has still not been paid back. I will go ahead and take further steps
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Lelanie Roberts-Baxter's update26 Nov 2021, 13:00
Reviewer Update
You have not rep**** and clarified when my discovery vitality premiums from 2019 has still not been paid back. I will go ahead and take further steps
Discovery Health's replyOfficial
29 Nov 2021, 15:08Dear Lelanie R
We have been in touch with you to answer your comments. We are investigating your query further and will respond to you shortly.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments. We are investigating your query further and will respond to you shortly.
Regards
Discovery Health Servicing Team
Discovery Health's reply29 Nov 2021, 15:08
Official
Dear Lelanie R
We have been in touch with you to answer your comments. We are investigating your query further and will respond to you shortly.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments. We are investigating your query further and will respond to you shortly.
Regards
Discovery Health Servicing Team
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Lelanie Roberts-Baxter's updateReviewer Update
14 Dec 2021, 14:54Discovery and FNB has still not be capable to resolve ANY of this. I wonder if you do this to all clients? Is it your company's way of doing business to tell a client that you are refusing to refund the money to them if you are in possession of the cancellation of policy from 3 years ago? You are a bunch of ******* and I will not be the one losing money because your staff can not follow the correct procedure when a client cancelled a policy. I am waiting for my money back
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Lelanie Roberts-Baxter's update14 Dec 2021, 14:54
Reviewer Update
Discovery and FNB has still not be capable to resolve ANY of this. I wonder if you do this to all clients? Is it your company's way of doing business to tell a client that you are refusing to refund the money to them if you are in possession of the cancellation of policy from 3 years ago? You are a bunch of ******* and I will not be the one losing money because your staff can not follow the correct procedure when a client cancelled a policy. I am waiting for my money back
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Lelanie Roberts-Baxter's updateReviewer Update
30 Dec 2021, 18:10Make sure that this gets handled immediately. I cancelled my membership in June 2019. You continued to debit my account and failed to refund me. 3 Years later and I am still fighting for my money. 5 Installments is owed to me. You claim that you have made payment of 2 installment to me on 20/12/2021 but I have not received a cent! Where did you get the bank details from, as you didn't request any bank details from me. Where is the proof of payment? And when are you planning to refund me the other 3x installments that you owe me? If I cancel a policy in writing (you have the cancellation letter) it IS YOUR RESPONSIBILITY TO CANCEL THE POLICY AND ENSURE THAT YOU DON'T DEBIT MY BANK ACCOUNT. BUT YOU FAILED TO CANCEL THE POLICY AND CONTINUED TO TAKE MONEY OUT OF MY BANK ACCOUNT WITHOUT MY AUTHORITY.
THE STAFF DEALING WITH THIS COMPLAINT AND DISPUTE HAS CLEARLY NOT DONE THEIR JOBS. I WANT A PHONE CALL WITH ANSWERS AND I WANT THE FULL AMOUNT THAT YOU OWE ME PAID INTO MY BANK ACCOUNT TODAY STILL
THE STAFF DEALING WITH THIS COMPLAINT AND DISPUTE HAS CLEARLY NOT DONE THEIR JOBS. I WANT A PHONE CALL WITH ANSWERS AND I WANT THE FULL AMOUNT THAT YOU OWE ME PAID INTO MY BANK ACCOUNT TODAY STILL
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Lelanie Roberts-Baxter's update30 Dec 2021, 18:10
Reviewer Update
Make sure that this gets handled immediately. I cancelled my membership in June 2019. You continued to debit my account and failed to refund me. 3 Years later and I am still fighting for my money. 5 Installments is owed to me. You claim that you have made payment of 2 installment to me on 20/12/2021 but I have not received a cent! Where did you get the bank details from, as you didn't request any bank details from me. Where is the proof of payment? And when are you planning to refund me the other 3x installments that you owe me? If I cancel a policy in writing (you have the cancellation letter) it IS YOUR RESPONSIBILITY TO CANCEL THE POLICY AND ENSURE THAT YOU DON'T DEBIT MY BANK ACCOUNT. BUT YOU FAILED TO CANCEL THE POLICY AND CONTINUED TO TAKE MONEY OUT OF MY BANK ACCOUNT WITHOUT MY AUTHORITY.
THE STAFF DEALING WITH THIS COMPLAINT AND DISPUTE HAS CLEARLY NOT DONE THEIR JOBS. I WANT A PHONE CALL WITH ANSWERS AND I WANT THE FULL AMOUNT THAT YOU OWE ME PAID INTO MY BANK ACCOUNT TODAY STILL
THE STAFF DEALING WITH THIS COMPLAINT AND DISPUTE HAS CLEARLY NOT DONE THEIR JOBS. I WANT A PHONE CALL WITH ANSWERS AND I WANT THE FULL AMOUNT THAT YOU OWE ME PAID INTO MY BANK ACCOUNT TODAY STILL