Failure to process ethically

I added my mom to my medical aid, and as the misfortune would have it, 13 days in on my medical aid she had burning sensation in her ears and irregular blood pressure. ( she is a healthy woman) I told well, I have been on discovery my entire life and she has never had any health claims when she was on medical aid before and that is the reason I have medical aid and I have added her to mine. I also told her THAT is what medical aid is for, it is for an emergency go and check it out. She did. She got to the dr and Dr panicked wanted to submit her to hospital as he couldn't stabalize her blood pressure. You can imagine the trauma for all, and off cause Discovery was shining in their absence getting this approved. Still today a week later no approvel and lots of excuses in finding ways not to approve. How is that support in time of need? If my mom had a history of sick or did not declare anything on the forms or health related.. then maybe... I would understand. But in this case, Murphy's law, and it's clear that Discovery would do anything...not to pay. My mom, not that young anymore is now sitting with the stresses not knowing whether Discovery will pay.. I am a diamond member and has support discover for years. Clearly service is not what it use to be. I am very disappointed and dissatisfied. DISCOVERY YOU KEEP GETTING IT WRONG.