Failure to process claims

Worst experience ever.

I have been submitting the same claim for almost a month now and it’s still not processed. The only response I’ve received is the automated email with some stupid references number. I’ve tried calling them several times but I’m placed on hold for hours. I fail to understand how they continue to debug my account and yet they fail to process my claim as if I don’t have savings on my medical aid. Surely this is *******, how do they comfortably debit my account but fail to reimburse me what belongs to me?