BM
Bruce M
1 reviews | Active since Oct 2012
06 Jul 2015, 14:27
Failure to pay out claims or be communicated with
I have been begging Discovery for over 2 months for 3 claims amounting to R1700 in total.<br> <br> They blatantly ignore me hoping i will forget about the claims. I have sent roughly 10 emails in total begging them to pay the claims and am met with automated responses and silence.<br> <br> In calling the call centre to find out why, they put me on hold for 12 minutes with background music. Finally I just hung up. This is certainly not the first time I have been abused by this company. <br> <br> I need those claims paid back to me. Why should it get to HelloPeter before I get service. Please respond to me Discovery!!! This is not right what you are doing to me.
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Discovery Health's replyOfficial
07 Jul 2015, 14:11Hello brucejmcn,
Thank you for allowing to review this matter.
As discussed, the claims submitted were processed according to the details we received which was a different Discovery Health membership. We also emailed the member of this policy confirming that the claims were processed in line with the benefits available. Unfortunately we cannot communicate these details to you for confidentiality reasons. We understand your frustrations around the communication aspect and we offer all our members the option to receive claims notification via email which is not currently active for you. Thank you for confirming to register to this option and this will ensure you are always kept up to date regarding correspondence going forward.
Thank you for also providing me with the servicing concerns you have, these will receive the necessary attention.
Regards
Clinton
Thank you for allowing to review this matter.
As discussed, the claims submitted were processed according to the details we received which was a different Discovery Health membership. We also emailed the member of this policy confirming that the claims were processed in line with the benefits available. Unfortunately we cannot communicate these details to you for confidentiality reasons. We understand your frustrations around the communication aspect and we offer all our members the option to receive claims notification via email which is not currently active for you. Thank you for confirming to register to this option and this will ensure you are always kept up to date regarding correspondence going forward.
Thank you for also providing me with the servicing concerns you have, these will receive the necessary attention.
Regards
Clinton
Discovery Health's reply07 Jul 2015, 14:11
Official
Hello brucejmcn,
Thank you for allowing to review this matter.
As discussed, the claims submitted were processed according to the details we received which was a different Discovery Health membership. We also emailed the member of this policy confirming that the claims were processed in line with the benefits available. Unfortunately we cannot communicate these details to you for confidentiality reasons. We understand your frustrations around the communication aspect and we offer all our members the option to receive claims notification via email which is not currently active for you. Thank you for confirming to register to this option and this will ensure you are always kept up to date regarding correspondence going forward.
Thank you for also providing me with the servicing concerns you have, these will receive the necessary attention.
Regards
Clinton
Thank you for allowing to review this matter.
As discussed, the claims submitted were processed according to the details we received which was a different Discovery Health membership. We also emailed the member of this policy confirming that the claims were processed in line with the benefits available. Unfortunately we cannot communicate these details to you for confidentiality reasons. We understand your frustrations around the communication aspect and we offer all our members the option to receive claims notification via email which is not currently active for you. Thank you for confirming to register to this option and this will ensure you are always kept up to date regarding correspondence going forward.
Thank you for also providing me with the servicing concerns you have, these will receive the necessary attention.
Regards
Clinton