Failure To Honor Claims

<p>My mothetr obtained an auth ( ********** 4) to visit a specialist in July 2016 and was not informed of any exclusions. She had an x-ray relating to her visit to the specialist done/ rejected and member not even notified. She now has been handed over for bad debt... why was this not paid (when the auth issued by the scheme was relating to the issue at hand)?</p> <p> </p> <p>I called your call centre (useless as ever) and can someone who knows what is happening call me to resolve this !sh.</p> <p> </p> <p>Annoyed</p> <p>SM</p>