Failure to give adequate feedback

I have been in contact with Discovery Health over the same query for the last 4 months, I have phoned weekly spending approximately 25 minutes per call with a new agent every week. Each agent tries to get up to speed on the matter and assures me that they will give me feedback within the same day and not one has followed through on the commitment. Very Disappointing.<br> <br> The quality department followed up in a short time frame to ask if my query had been resolved and when answered no I never got a response again. What is the point if they will not follow up the matter?<br> <br> I have had one agent tell me that all is resolved while another says that it will not be resolved due to some code, all within the same week. I have the reference code for the query and all agents are working on the same issue how is it that I'm getting mixed feedback once I pursue feedback as Discovery is not getting back to me. While I have been impressed with the service delivery in the past I am extremely disappointed in the lack of communication from them. This is not one call centre agent but rather various and seems to be consistent.<br> <br> Yesterdays agent was sincere but still no feedback... again!