1 reviews | Active since May 2016

21 Jun 2016, 10:44

Failure to allow downgrade

<p>I requested downgrade from essential delta saver to keycare plus due to inability to continue paying R2,435.00 per month for my grandmother. We were advised that it's not possible to downgrade to keycare and further it is not possible to cancel.</p>

0
Replies (2)
Discovery Health
Discovery Health's reply21 Jun 2016, 10:52
Official

Dear nthabiseng-victoria-mnisi

Thank you for speaking to us and allowing us to address your concerns. We’ll contact you with feedback soon.

Regards
Discovery Health Servicing

Discovery Health
Discovery Health's reply23 Jun 2016, 14:11
Official

Dear nthabiseng-victoria-mnisi

We've confirmed that you have been contacted and your query has been resolved.

Regards
Sirgree