FAILURE TO ALLOCATE PAYMENT AND REINSTATE VITALITY

I was never informed by Discovery that my Vitality was in arrears. I received an email that it has apparently been cancelled. I paid the arrears amount due for Vitality on 24 December 2015 using an instant payment.<br> I have contacted Discovery several times and they confirmed that the payment was indeed received.<br> They have failed to allocate the payment and my Vitality has still not been reactivated. I was informed on 24 December 2015 that it would be reactivated within 2-3 working days. It is 2 weeks later now and still no payment allocation has been done and my Vitality is still deactivated on my profile. I cannot use the gym or claim my Vitality rewards etc. When is this going to be finalised, it is totally ridiculous and I have held on the phone for hours trying to resolve this with no success. <div><br></div><div><em>(Supplier name changed from Discovery Vitality &amp