Failing your members

<p>My wife and I have been on Discovery for 8 years. Recently she moved employers but we stayed with Discovery as our medical aid, a simple admin change one would think. My wife is pregnant and had to get some blood tests and as luck would have it, this claim went through during the transition phase. Discovery rejected the claim of almost R800, citing that our medical savings account has been exhausted. This is however not the case and to prevent us from being blacklisted I paid Lancet thinking that I can claim back the money from Discovery later. I have already logged the claim and sent documents 2 times as well as spent 30 minutes with the call centre where the agent promised to sort it out and get back to me, it is a week later and still no luck. It is not about the money but the principal and if this is not sorted within the next 2 days we are moving to BestMed and Discovery will lose a client for life.</p>