failing to put my girlfriend on the correct income

I am so tired of discovery big company no humanity , treat people like **** , i have been struggling very long to get my girlfriend on the correct income bracket as she is not working unemployed , discovery asked for an affadavit to support all of this and what is on her bank statement we did that , she is still on the incorrect income band .Rishana one of the managers has been busy with this , but i think she is more out of the office then anything , can some one anybody at discovery please assist us just to get this right , it is not rocket science , you guys are struggle to do a simple thing , customer service is very important in a company like this , you guys lack of this big time i am planning to go to the councill as well my time and effort is not important to you guys clearly , i work for a medical aid as well and we practice what we say , i am disggusted in this medical aid really , but i need to go to the councill and i will , i cant believe that you guys calculate contributions according to the activity in your account we gave u everything you ask for still not sorted , i once had faith in discovery as a scheeme i was a member myself once thats all gone