TS
Tanya S

1 reviews | Active since Nov 2016

21 Nov 2016, 08:23

Failing to pay oncology claims

<p>I was registerd with the oncology plan with Discover. My plan is suppose to covery all referrals by my oncologist. I recently had my follow up tests which included x-rays, ultra sound, a mammogram and blood tests. The only test they actually covered was the mammogram.</p> <p> </p> <p>I raised this as a complaint with Discovery and was advised I will get a response within 72 hours. This did not happen.</p> <p> </p> <p>Why do we pay so much for the medical aid and then still end up with thousands of rands of medical bills? If this is not rectified, I will be moving to a different medical aid.</p> <p> </p> <p>I have no problem paying, but then I at least want to feel and see the benefit.</p>

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Replies (2)
Discovery Health
Discovery Health's reply21 Nov 2016, 09:34
Official

Dear TSacks

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply23 Nov 2016, 09:39
Official

Dear TSacks

We have contacted you with a resolution to your issues. Please contact us if you have any other concerns.

Regards
Cornelius