Failed promises

My daughter was born via Midwife on the 26th of September 2018. I was advised by my midwife to pay all fees to her in cash and then claim it back from my medical aid. Due to unforeseen circumstances my medical aid was cancelled on the 30th of September 2018, however Discovery advised that i could still submit my claim as it fell in before it was cancelled.

Well 3 months later and endless phone calls and promises made by discovery my claim has still not been paid to me. I am highly dissapointed and disgusted in their level of service.

I was pushed from pillar to post. Eventually i was told just before christmas that my claim had been paid to my service provider and not to me which they blamed on a system error. I contacted my provider only to find out that she too had not recieved any payment from Discovery. On calling them back they advised that they took the payment in lieu of money she apparently owed them . Firstly it should never have been paid to her as i had already paid her full in cash. Secondly the money she owes them should have nothing to do with me. So we were back at square one. And again pushed from pillar to post. Again they promised payment and again it went to my provider. I finally took my complaint to facebook and eventually had an agent call me back last week. Bongi gave me great service and worked hard to get this issue resolved. she advised that they had reversed the payment made to my provider and that i would receive my claim by no later than yesterday afternoon. Well as expected they money has still not been paid to me.

It seems that there is a servere lack of communication within the Departments and a major back system failure. I will never again recommend or deal with Discovery again once this has been resolved.

I have now been given no choice but to take this matter to the medical ombudsman which sadly will take another 3 to 4 month to get resolved.

Discovery dont care about their clients at all, all they care about is taking our hard earned money.