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Last desperate attempt to reach DISCOVERY HEALTH

Sent to TOP DISCOVERY PERSON AS PER THEIR WEBSITE and resent again NO RESPONSE

To: *** Cc: ************************xx Subject: Complaint escalation Membership no: 286******x - Miss ***x ***xx ******xx

Dear Sir/Madam,

Since inception the debit order was successfully collected up until February 2024 from my private CAPITEC account, since March 2024 the debit order was no longer collected. After this was discovered I visited Discovery Head Office in Sandton on a Saturday morning only to be told that I can only communicate telephonically with an agent and not in person. I spent roughly 1hour 30 min rectifying this issue telephonically from your offices..

Conclusion being Discovery Health transferred my medical aid to some mysterious employer without any consultation or notification. The mysterious employer then promptly proceeded to cancel the subscription and despite desperate attempts by myself and ***************XX remains unresolved. During this time my subscription has been suspended several times due to debit order failure as well as for unknown and unexplainable reasons.

Please see all reference numbers below:

Ref: 8724***xx 8739***xx 8739***xx 8783***xx 8788***xx 8789***xx

I believe that this situation is totally unacceptable, and requires your urgent attention. I expect feedback and resolution of this matter within the next 48 hours. Please note once again the debit order has failed to be collected.

Kind Regards *********X