Extremely unhappy about Discovery's pathetic arrogance!!!

Item: Discovery Health
Rating: 1
Author: Georges El Pira Luzolo

My wife has been a Discovery customer and has always paid her premium on time. She was retrenched this year and accumulated TWO months of arrears which she then settled in order to reinstate her membership. Upon reinstating of her membership, the action was declined by Discovery Health due to new pregnancy.

Unfair treatment to my wife!!!

Keke Tolwana, Manager, was unable to assist a customer who showed loyalty over time. Beverley Ammasai also was just as useless in terms of finding a solution.

I will never use any of Discovery products/services again and I will discourage as many people as possible.

Call Reference Number:***

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

03 Dec 2020, 06:56

Dear Georges El Pira Luzolo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply03 Dec 2020, 06:56

Official

Dear Georges El Pira Luzolo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

07 Dec 2020, 16:47

Dear Georges El Pira Luzolo

We have been in contact with you to discuss your concerns.

Regards

Discovery Health Servicing Team

Discovery Health's reply07 Dec 2020, 16:47

Official

Dear Georges El Pira Luzolo

We have been in contact with you to discuss your concerns.

Regards

Discovery Health Servicing Team