Extremely shocking service!

I am so tired of complaining about discovery. And i realy feel like i am paying for nothing. But i supose all health insurances are the same.<br> First, I asked for a authorisation number 10 days ago. I filled the form in correctly, sent it to the right departments, did everything right and yet i still havent received it. I have now cancelled my appointment with the specialist because i received no reply. And yes i made an appointment because specialists normally are booked up for months. It was meant to take up to 3 days for me to get my authorisation number, thats what i was told when i called discovery. So well done!! cant even see a specialist because of the pathetic service. what am i paying for!<br> Secondly, i finally get told on the 16th March i will be reimbursed for a dentist app from December last year, and i havent. I have emailed and asked what is going on as the last email i received said they were going to pay my health practice when it was meant to be paid to me as i paid the dentist already. Its like no one at discovery pays attention and no one can keep tyo the word or actually reply to people. I pay every month. im never late on payment and its alot of money, For what?