Extremely poor services...

I am extremely disappointed by the services provided by discovery health, a supposedly reputable healthcare provider.My mom was taken to Chatsmed Garden Hospital to be admitted, upon receiving a diagnosis from our family gp as well as the diagnosis of the trauma doctor at the hospital.The case manager at the hospital, and I must be stress the point, that she has no medical background,had insisted we get xrays and blood tests done to prove the diagnosis. After a pain staking wait of over four hours my mom who is elderly,was eventually admitted.She had stayed in hospital for a week. We had to pay out of pocket for the xrays as my mom was not admitted at the time.After I insisted that due to her rude behavior I should only be contacted by the case worker's superior I was assured that on emailing the receipt I will receive a full refund.Today I was contacted only to be told that I now need to supply procedure codes as well.Sadly it seems even people in authority are unable to efficiently assist in matters im sure they deal with daily.It was my mistake of being overly understanding as at the time my biggest concern was getting my mom treated.Sadly discovery doesn't even deserve the single star for service that I was forced to give them to be able to write this review.I am also surprised to see so many complaints from so many other unsatisfied clients.I will greatly anticipate a response.