EXTREMELY POOR SERVICE FROM DISCOVERY HEALTH

Failure to update details of a member During a routine authorisation request it was discoveredthat the id number of a member was incorrect. A scanned copy of the id was sent to health info to update the members record. Some 2 years later it was discovered that it had not been done and this has caused significant problems . How long does it take to change an id number which is critical for dealing with the organisation. One does not expect this level of service from an organisation such as discovery and is totally unacceptable. This pathetic service has caused severe stress to the member and many hours have been wasted in trying to resolve the problem