Extremely poor service

Hi,

I have recently found out that i am pregnant and expecting a child, we have been in touch with discovery regarding maternity benefits and a person by the name of P****lo Mokebe contact number *** asked us to email the scan from the GP to her in *** which we did on 08-07-2022, we recieved an auto reply saying we will recieve feedback in 48 hours, today is the 21st 13 days since we submitted the required documents which equates to 312 hours without feedback.

My husband called P****lo today who then after 13 days says the scan is not clear, why is she waiting 13 days to inform my husband over the phone, infact if he didnt call it would have most probably went on for another 13 days without feedback, we are a few days away from the next debit. She was rude to him saying he is not the account holder and she will call me, he waited 15 minutes when i informed him i did not get a call and he called her again, she then abruptly says you are not the account holder i will call her or if she wants anything she must phone me. She then called me and extremely rudely said my husband is harrassing them and clicked her tongue and dropped the call. As a reputable company is this the type of service you provide to your clients? Is this the type of people you employ, she has no customer service skills whatsoever!!! I am pregnant and i am a paying client i dont deserve this terribly rude calls from your staff. I will be taking this to the media and to someone higher, i unfortunately will not let this slide. Very displeased with this service. Can you urgently get someone more professional to call me and advise on the status of my maternity benefits or am i not?? if i recieve not feedback on my cover and feedback on the actions taken against P****lo by close of business today i will have no choice but to cancel and take this to the media thanks!!

Sunisha Ramdass ***