MN
Mojalefa N
1 reviews | Active since May 2019
03 May 2019, 22:48
Extremely poor service.
Utterly disgusted with discovery health.
My friend has been taken from pillar to post for the past three months so she can have a procedure.
The refering specialist had to send a refferal twice and not due to my friend nor the specialists fault but because discovery decided to delay the matter until the referral expired.
She is rarely sick and now that she claims from discovery despite paying for years, discovery decidedes to take her for a spin.
You just seem like a bunch of money grabers.
All she needs is a hospital name or doctor on YOUR NETWORK so she can have the procedure. This information should be readily available at clients request.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Health's replyOfficial
06 May 2019, 07:58Dear Lefa12
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 May 2019, 07:58
Official
Dear Lefa12
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
MN
Mojalefa N's updateReviewer Update
19 Jun 2019, 19:04STILL NO PROGRESS
Discovery is still taking my friend for the run around. She has been requested to go through the same process yet again, which she did but still discovery is stalling, she has provided all the information required, went to the network doctor who filled in the forms then to the specialist who is also on the network to fill in the forms but yet again after my last review nothing has been done, she is still at the same place. How many times does she have to go through the same process? These are the people we trust each month by paying the monthly installment, that if the day comes that im not well i would be coverd for. I would hate to be a cancer patient on the discover scheme it would go from stage one to terminal before they take you seriously
Discovery is still taking my friend for the run around. She has been requested to go through the same process yet again, which she did but still discovery is stalling, she has provided all the information required, went to the network doctor who filled in the forms then to the specialist who is also on the network to fill in the forms but yet again after my last review nothing has been done, she is still at the same place. How many times does she have to go through the same process? These are the people we trust each month by paying the monthly installment, that if the day comes that im not well i would be coverd for. I would hate to be a cancer patient on the discover scheme it would go from stage one to terminal before they take you seriously
MN
Mojalefa N's update19 Jun 2019, 19:04
Reviewer Update
STILL NO PROGRESS
Discovery is still taking my friend for the run around. She has been requested to go through the same process yet again, which she did but still discovery is stalling, she has provided all the information required, went to the network doctor who filled in the forms then to the specialist who is also on the network to fill in the forms but yet again after my last review nothing has been done, she is still at the same place. How many times does she have to go through the same process? These are the people we trust each month by paying the monthly installment, that if the day comes that im not well i would be coverd for. I would hate to be a cancer patient on the discover scheme it would go from stage one to terminal before they take you seriously
Discovery is still taking my friend for the run around. She has been requested to go through the same process yet again, which she did but still discovery is stalling, she has provided all the information required, went to the network doctor who filled in the forms then to the specialist who is also on the network to fill in the forms but yet again after my last review nothing has been done, she is still at the same place. How many times does she have to go through the same process? These are the people we trust each month by paying the monthly installment, that if the day comes that im not well i would be coverd for. I would hate to be a cancer patient on the discover scheme it would go from stage one to terminal before they take you seriously