Extremely poor service

<p>After several attempts to have my medical claims sorted out, Discovery Health's *********** staff keeps on failing me. They keep on paying claims for hospitalization out of my medical savings account. In one month my savings have incorrectly reduced by more than R 10 000.00. Having to deal with the trauma of having a child in ICU for over a month and still have telephone and email battles w.r.t. wrong payments is just unacceptable. I have spoken to several call center staff that keep on ensuring me that these claims would be reversed, in fact, I was promised that everything would be corrected 3 weeks ago, and to date the last person I spoke to (Sindiswa Boko) that promised she would phone me back yesterday (Monday 10 Apr), did not even have the decency to call me back. Extremely poor service from such a well known company, I must say!!!</p>