Extremely poor service

Item: Discovery Health
Rating: 1

<p>I have started making contact with Discovery to join medical aid WEEK ago. After a few days I followed up but they had no idea of my enquiry so I requested to join again, this time via phone and they promised to sort it out in 2 to 3 days. A few days later STILL nothing and I followed up again. They apologized again and promised to get back to me the same day. Then I gave up on them. Now, weeks later, STILL no feedback, call or mail from Discovery. This is the so called best medical aid in South Africa, but now I wonder, what are the best at?</p>

Helpful (0)

Replies (5)

Discovery Health's replyOfficial

21 Jun 2016, 06:12

Hi Jaco45

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health's reply21 Jun 2016, 06:12

Official

Hi Jaco45

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

22 Jun 2016, 09:58

Dear Jaco45

Thank you for speaking to me today. Please accept our sincere apologies for the delay regarding your membership application. As discussed, we will be in contact with you to assist with your questions.

Regards
Sirgree

Discovery Health's reply22 Jun 2016, 09:58

Official

Dear Jaco45

Regards
Sirgree

's updateReviewer Update

22 Jun 2016, 10:57

Thank you kindly. Looking forward to getting the email.

's update22 Jun 2016, 10:57

Reviewer Update

Thank you kindly. Looking forward to getting the email.

's updateReviewer Update

27 Jun 2016, 10:26

I still did not receive any call or email from anyone!

's update27 Jun 2016, 10:26

Reviewer Update

I still did not receive any call or email from anyone!

's updateReviewer Update

01 Jul 2016, 10:35

I was contacted thank you and the lady was helpful.

's update01 Jul 2016, 10:35

Reviewer Update

I was contacted thank you and the lady was helpful.