EXTREMELY POOR - Incorrect allocation with no correction

I went in for an operation in March, and they incorrectly paid from my MSA instead of the medical benefits. I've called for the last two months, and they have acknowledged that it was incorrectly allocated, and that they have a system error. All the relevant claims will be bulk reworked. Two months later and the operators can only read the correspondences to me with no actual escalation or timeline. In the meantime my MSA is empty and I cannot claim anything. "Just pay and wait until it is resolved one day, and then try claiming everything you had to pay in the mean time" is the only answer I keep getting from Discovery. Two months to correct it is unacceptable with no light and sight. Operators are starting to drop the call in my ears after I refuse to accept "they will send an email". Calling every week costs a penny of airtime every time.

Extremely unhappy that nothing is resolved and no one has willingness. We have to keep paying for a service we can use until further notice. But if we stop paying, creditors are on your case.

EXTREMELY POOR