Extremely Frustrating

Item: Discovery Health
Rating: 1
Author: Razia I

I did my bi annual chronic consultation and submitted my claim with same code that has been used for more than 5 years. I have now been informed that the ICD 10 code must be more detailed. As there have been not recent changes, I don't understand why this claim has been rejected. This is frustrating.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

12 Nov 2025, 07:06

Dear Razia I

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply12 Nov 2025, 07:06

Official

Dear Razia I

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

17 Nov 2025, 09:41

Dear Razia I

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply17 Nov 2025, 09:41

Official

Dear Razia I

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team