Extremely Dissatisfied

Dear Discovery Health Team,

I am writing to express my deep disappointment with the service I received. Recently, I had to undergo a procedure to diagnose a stomach issue. Despite being on one of the highest plans, I was required to pay a co-payment of R9150.00 out of pocket. Only after this payment could I submit the diagnosis for a potential refund, which is still subject to your approval.

To add to my frustration, I was informed that this procedure could have been done in a consulting room. This situation is unacceptable and has left me feeling extremely dissatisfied with the coverage provided by my plan!!!!!!!!!!!!!!!!

I hope this matter can be resolved promptly and that steps will be taken to prevent such issues in the future.

Ettiene Pretorius