Extremely Disappointed with the Service and Network

KEYCARE PLUS , Plus What ? I am deeply dissatisfied with my experience with this medical scheme. There are no GPs in my area willing to take patients under this scheme, which completely defeats the purpose of having medical coverage. When trying to find a doctor through the scheme’s website, the list provided is outdated and inaccurate — many of the listed practices either no longer exist, or have not accepted this medical aid for years. To make matters worse, when contacting customer service for assistance, I was hung up on multiple times. The agents I did manage to speak with seemed frustrated and unwilling to help, which makes it clear that this is an ongoing issue for many members. It’s unacceptable for a medical scheme to advertise a network of doctors that simply doesn’t exist, and to provide such poor support to paying members. I expected better reliability, professionalism, and care. Based on my experience, I would not recommend this scheme to anyone until these serious issues are addressed. And to top it all off, I get advised to get a scheme that suits my area. DISCOVERY, NATION WIDE ...... yeah right..... live in Paulshof, no drive to Selby or Kempton for a GP, don't think the out of network will be there, no one wants it ..... had to pay a GP, get a script for xrays, only to be told not it must be from their GP network ?