Extremely Disappointed with the Lack of Care and Authorization Delays

I am deeply disappointed with the service I have received from Discovery Health.

For the past few months, I have been experiencing ongoing pain and abnormal discharge that is clearly not normal. This has been distressing, uncomfortable, and affecting my daily life. Despite this, my authorization to see a gynaecologist keeps being declined.

I find it unacceptable that, while I am actively in pain and dealing with concerning symptoms, I am being denied access to the specialist care I need. I have followed the required processes, yet there seems to be no urgency or consideration for the seriousness of my situation.

Medical aid is meant to provide support when members are struggling with their health — not add further stress and delays during an already difficult time. At this point, I feel unheard and unsupported.

I urgently request that this matter be reviewed properly so I can receive the necessary authorization and medical attention without further delay.