Extremely disappointed, pregnant and stressed!

Extremely disappointed, pregnant and stressed!

We all know that there is no such thing as a "free benefit"....well to my disappointment I have found out the hard way that Discovery Health is full of promises in order to sell the product but fails on delivering.

Let me break down the horrid experience I have had with them. Firstly I am 3 months pregnant. When I contacted Discovery to notify them of this, they advised that I need to go onto their online system and register my pregnancy which I did. I have the Essential Delta Core Plan which means that I have hospital cover however part of the benefits of this plan means that I get 8 "free" / part of the benefit Gyne visits etc (a whole list of other "free" benefits). When I inquired about this benefit, I was advised that I needed to go onto the system and look at the list of their doctors that offer this - note this list does not exist! When I contacted them, they also advised me that there is no list after speaking to a manger and being on the line with them for over an hour! Now back to my initial comment, there is no such thing as free. We as customs pay for this package that they have put together and have sold to us. If there is a service that they have sold but no service provider to offer the service, isn't this *****???

Need some help on this matter as I have sent them my frustrated email as well as requested for a call back and they have not even acknowledged me.