PT
Portia T

1 reviews | Active since Mar 2020

27 Jan 2026, 13:14

Extremely disappointed - Forced to pay vitality for adult dependants who are on the medical aid.

I moved my medical aid to LA Health specifically for the Vitality benefits. Only after signing up did I discover that adult dependants are automatically included in Vitality if you subscibe, with no option to opt out. This was not clearly disclosed upfront and feels misleading. My Adult dependant does not need Vitality, yet he is forced into the programme. Even worse, there is no discount for having more than one adult the subscription fee is the same regardless. Each adult should be able to choose whether to join Vitality. Being forced to include dependants with no benefit is unfair and removes consumer choice. I am extremely disappointed and regret switching from my previous medical aid to LA Health. This policy needs better transparency and reconsideration.

0
Replies (2)
Discovery Health
Discovery Health's reply27 Jan 2026, 13:49
Official
Dear Portia T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Feb 2026, 08:28
Official
Dear Portia T

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team