Extremely disappointed and utterly inconvenienced by Discovery health

<p>I called in the Discovery Health on the 21st of October I called in their call centre .The consultant I spoke to did not inform me of calling any Dental centres but directed me on which dentist's wre within my network.I asked if I was covered for cleaning and she confirmed twice a year.</p> <p> </p> <p>To cut the long story short,I received the claim from Discovery and they are declining the cleaning.I mean how do you decline the cleaning when I have not done it the entire year when I qualify for two?</p> <p> </p> <p>Why did your consultant not inform me of the Dental Service when I called and why would Discovery not pay for the cleaning?</p> <p> </p> <p>If you want health cover,please choose else where.Where they will not be vague.</p>