Extremely Disappointed and Misled by Discovery KeyCare Plus

I am writing this email as a very angry and disappointed client.

In January, I took out a Discovery KeyCare Plus medical aid plan specifically for my mother. At the time, I was clearly told that the plan includes unlimited GP consultations. That was one of the main reasons I chose this plan.

Fast forward to June — my mother visited a doctor for a consultation, and the doctor also prescribed medication. The total bill came to R999. To my shock, Discovery only covered R248, claiming this was for the consultation. So now I am stuck with an outstanding balance of R750, which I am expected to pay out of pocket.

I would like someone at Discovery to explain to me which GP in 2025 charges only R248 for a full consultation and medication? That figure is absolutely unrealistic, and honestly, it feels like I was completely misled when I took out this plan. It was clearly sold under false pretenses, and now I am left in the lurch with medical bills that I should not be responsible for, based on what I was told.

I trusted Discovery to take care of my mother’s health needs, and instead, I feel ****med and let down. If this is how you treat your clients, I will absolutely be reconsidering whether I want to continue with this medical aid at all.

I expect a clear and honest explanation, and most importantly, a resolution to this issue. I will not just let this go.

Disappointed and Frustrated,