1 reviews | Active since Jul 2014
Extremely bad service. Not delivering on promises.
My medication has been out of stock at the suppliers for almost 6 months. The pharmacy called and asked if they could approve a different medication. After an hour on the phone with them they said they would approve the original medication if the prescribing doctor approved it and they would phone me back in 2 days. A week later they have not phoned back and after another hour on the phone they still do not seem to understand the situation. Seeing that this is psychiatric medication do they not understand that I need to have it? They are more worried about paying a little more than about their clients' health. This is extremely bad client service and I am seriously considering changing to another medical aid.
Thank you for your comment.
I have tried contacting you but you were not able to take my call.
I can confirm that we have requested an updated prescription from your treating doctor. We have not, however, received this. In order to update your medication we would require the updated prescription.
Once we have received this, we will be able to review your medication and provide you with feedback. I have also sent communication to you confirming the relevant details.
I trust that the communication has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
I have tried contacting you but you were not able to take my call.
I can confirm that we have requested an updated prescription from your treating doctor. We have not, however, received this. In order to update your medication we would require the updated prescription.
Once we have received this, we will be able to review your medication and provide you with feedback. I have also sent communication to you confirming the relevant details.
I trust that the communication has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan