Extremely bad service. Not delivering on promises.

My medication has been out of stock at the suppliers for almost 6 months. The pharmacy phoned Discovery to ask if they could approve the original, because they only pay for the generic - which is out of stock. After an hour on the phone, the consultant said that they would approve the original, if the prescribing doctor approves. They said they would phone me back in 2 days. A week later, they have not phoned back and after another hour on the phone, they still do not seem to understand the situation. Seeing that this is chronic medication, and the nature of the medication, one would think that they would realise that I need to take it. But no, they are more interested in saving a few Rands than the health and wellness of their clients. This is extremely bad client service and I am seriously considering changing to another medical aid.