Extremely Bad Service

Healthcare ***# On 15/2/22 Mojorex Dept sent Our Director ID and bank change forms to Discovery to amend our banking details.We were CCD on the same email and received an auto response reply from Discovery the same day. On 2/4 Discovery sends an email requesting us to complete sect 1 and 2 plus bank statements to verify our account .Carla of Mojorex informed that she sent the same docs at least 10 times. On 20/4 I received the same request and sent it to Carla to resend . On 5/5 I called and spoke with Andy who tried to explain that they need a bank verification letter /bank statement to proceed and I sent it same day. On 12/5 another request for he same docs were requested and sent again. On13/5 I called Discovery and expressed my utter annoyance at their negligence. I demanded a team leader to call me but ended with an email address. I emailed *** and expressed my utter disappointment about the entire matter.No response to my email. Today 8.6.22 been 4 months later I received another request for the director IF and to complete the same form again . I’m at wits end since I attempted to speak to Jamey who tried putting my call through to the team leader and left me hanging for 7 mins then I called again landed with Michelle who also tried to transfer my call to the team leader and I got lost in transit once again. I asked Michelle to call me within 15 mins to check if my matter was resolved - no call. I therefore request that Hellopeter investigate this matter since it is impossible to deal with the staff of Discovery Health.