LB
Lida B

1 reviews | Active since Oct 2014

10 Jul 2017, 12:13

Extremely bad service

<p>Do not ever believe that anyone from Discovery will phone you back if they say "I'll get back to you"</p> <p>I had a query on my self payment gap and even the advisor said it doesn't look right. She never phoned me back. Ibrahim from the executive office phoned me and apologised. But after said that he also sees something wrong and he'll get bck to me, nobody has phoned me back. I have sent emails but get no response. I am shocked at your companiea service and will be moving my medical aid. Just shocking!!!!!!!</p>

0
Replies (2)
Discovery Health
Discovery Health's reply10 Jul 2017, 13:15
Official

Dear L1978

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply12 Jul 2017, 15:16
Official

Dear L1978

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team