Extremely Bad Service

<p>For weeks I have been trying to get a new medical aid with Discovery. Your experience has been appalling, it's shocking coming from a big and "reputable" company.</p> <p>Firstly, I constantly have to follow up with you regarding the status of my application, and every time when I do I get told of more paper work and more documents required, there's no sense of proactiveness from Discovery.</p> <p>I have now cancelled my current medical aid in a hope that from the beginning of next month (June) i will be with discovery, what is sad is that most employers are affiliate with you guys, making it compulsory for their employees to join you scheme, and little do they know just how *********** is you staff.</p> <p>Discovery requested that I give information about my daughter's diagnosis and hospitalization recently, I strictly are the consultant on the layout and format, and she told me that writing on a piece of paper ( which they provided) will suffice, and now, days later I get a ******* request that I must go to the doctor to get a formal diagnosis report. what kind of ******* is that, can I just blood get a final word from you, get a get a blood list of all the documents that are required from me in order to finalize this, I’m sick of your incompetence, I have kids and I can’t afford not to be on a medical aid from the 1st.</p> <p>Regards,</p> <p>Annoyed Customer</p>